Shipping policy

Currently we only offer EU shipping from our True Gum webshop. If you live outside of these regions but would like us to deliver to you, please let us know at hello@truegum.com – we however not cannot guarantee this. 

We offer free shipping on all EU order above 300 DKK / €40. Shipping prices across EU countries/regions:

          Denmark                    €4 


          Germany,
          Sweden, Belgium    €7


          Rest of EU                   €8-11

Orders are usually dispatched with 1-2 days from order placement. Final shipping is thus to be expected within 5-7 days from order placement. Orders placed during weekends and during public holidays may take longer to arrive.

 

Returns policy

If for any reason you are not happy with your purchase, please contact us at hello@truegum.com within 30 days of having made your purchase, and we will be happy to provide you with a refund. Please let us know why you would like a refund, so that we can make sure we get it right the next time. Refunds will typically take 7-10 working days to process from the time of receiving your request. Please note that if we receive refund requests more than 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the perishable nature of our products, we do not always accept returns. We’ll be happy to discuss your order with you and help resolve any issues that you might have as quickly as possible. Just get in touch with us at hello@truegum.com.